Dear UK Banks,
I am willing to pay for really useful services, like cheques and cashpoint withdrawals. Don’t make cheques free, that kind of thing leads to 10p cheques and such silliness.
Don’t steal from loyal customers. A bank-to-bank transfer takes around a second, not 3 days. Other countries have made illegal this practice of delaying bank transfers and stealing the interest. If the UK government doesn’t have the guts to do this, you could always do the decent thing and change your ways without being forced by legislation.
Charge what you need to charge for the running of the account and pay interest on my money. If the account costs a lot to run but has useful services, I’ll pay.
Don’t conceal card charges. For a long time, card transaction charges were concealed from the card user by foisting them onto the vendor, who had to lump it. Now the vendors are biting back, with excessive card changes. Why can’t it just be fair and open? I don’t mind paying for well-supported, safe and insured transactions but not at 6%+.
Yours sincerely,
AH
